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The product has found several key use cases across various industries and settings. For retail stores using Vonage Business VoIP phones, …
Overview
What is Ubiquiti Networks UniFi?
Ubiquiti Networks in San Jose provides their UniFi wi-fi hotspot technology.
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Senior Technology Specialist - VP
Unified Technology Solutions, Inc. (Information Technology & Services, 1-10 employees)
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What is Ubiquiti Networks UniFi?
Ubiquiti Networks in San Jose provides their UniFi wi-fi hotspot technology.
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- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Ubiquiti Networks UniFi?
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Ubiquiti Networks UniFi Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Ubiquiti Networks in San Jose provides their UniFi wi-fi hotspot technology.
Reviewers rate Usability highest, with a score of 9.5.
The most common users of Ubiquiti Networks UniFi are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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The product has found several key use cases across various industries and settings. For retail stores using Vonage Business VoIP phones, it serves as a reliable and easy-to-configure backend, providing centrally managed WiFi for offices and client sites. In warehouse locations, multiple access points are deployed to quickly build out WiFi networks for Honeywell thermostats, minimizing cable requirements. Personal clients rely on the product for their household networks, appreciating its simplicity in implementation, configuration, and support for multiple SSIDs catering to different connections.
With its affordability and reliability, the product has become the go-to choice for networking solutions. It offers a low total cost of ownership along with valuable features. Its versatility is evident across entire organizations where it is used for switches, access points, and camera systems, providing a single pane of glass for networking management and troubleshooting. Additionally, the product is highly recommended and installed by clients seeking remote management capabilities, making it their primary WiFi solution at multiple locations.
The product serves as a cost-effective solution for small to medium enterprise wireless networks by extending networks wirelessly and creating fully meshed campus-wide wireless connectivity. It also excels in managing infrastructure and providing guest internet access and CCTV monitoring with ease of deployment, use, mass management, and competitive pricing. Offering full network visibility and monitoring of both wired and wireless devices and traffic, the product enables easy configuration of VLANs for enhanced security measures.
Overall, the product's performance, configurability, and cost-effectiveness have been highly praised by users in various setups where it provides network connectivity to both wired and wireless clients.
Affordability: Many users have praised the affordability of the cloud-based offering, with some stating that the lack of ongoing license fees is the best part of the product.
Ease of Deployment: Reviewers have consistently mentioned that deployment is extremely easy, with some stating that an entire network can be deployed in just minutes.
Range and Reliability: Users appreciate the wide range of choices for WiFi offered by the product, highlighting the affordability and reliability of access points suitable for indoor or covered outdoor spaces. Some specifically mention that outdoor Mesh APs with external directional antennas provide better dual-band WiFi coverage than more expensive alternatives.
Setup Process: Less Smooth and Intuitive The setup process for VLANs was not user-friendly and lacked clarity, causing difficulties for users. Some users found the setup of VLANs to be less smooth and intuitive. Cloud Key Programming: Easy to Lose, No Battery Users expressed frustration with the Cloud Key's programming capabilities, as it was prone to losing its programming and did not have a built-in battery. The Cloud Key was criticized for losing its programming too easily and lacking a battery. Outdated User Interface of Portal Users felt that the user interface of the portal was outdated and in need of a more modern and intuitive design. The user interface of the portal was seen as outdated and in need of modernization by some users.
Attribute Ratings
Reviews
(1-25 of 28)Companies can't remove reviews or game the system. Here's why
May 15, 2023
IT Staff Force Multiplier.
We recommend and install the Ubiquiti UniFi line of products to all our clients, the remote management capabilities have allowed us to get an internal view of clients never available before unless we sent a tech onsite. No more asking users to tell us what switch lights are doing or to unplug a POE port to reboot a device.
- Remote management
- Cost savings
- Advanced features
- Lacking direct vendor support options.
- Using latest firmware is risky.
- Controller features aren't always well tested before going live.
Score 6 out of 10
Vetted Review
Verified User
We currently have an ubiquity VM controller with multiple access points, and 802.1x authentication is supported. It is best suited for outdoor long-range requirements. The main issue we face with these devices is the lack of penetrative power. Moreover, clients get disconnected in high-density environments. The controller is highly user-friendly and robust.
- Ap handoffs work well
- Getting the desired Bandwidth in less interference areas.
- 1x Authentication is stable.
- Disconnection issue in high dense environment.
- Less penetrative power.
- Less troubleshooting options in controller.
We utilize Ubiquiti Networks UniFi both hardware and software solutions for our office uses. We use the network features, the door access system (Access), and the camera system (Protect). All of the technology needs that our company needed we got to have in one in house solution. It was so easy to set up and install that we were even able to do it in house with very little experience in network installations.
- Easy of use
- Documentation
- Quality Hardware
- Great feature set
- Apple Homekit Key Access
- Some features are locked behind the 'legacy' network settings
- Door access reader pro (with camera) doesn't sync to the protect app
So - I have these deployed in many places. Here at Sahadi, I have switches deployed as the backend to Vonage Business VoIP phones in my two retail stores. I have multiple APs deployed in my 3rd warehouse location which provides WiFi for my Honeywell thermostats. I have personal clients with APs and switches deployed to run their household networks. And every time I upgrade a location, Unifi switches, and APs are my go-to choice. Simply put, these are the most affordable, and reliable, networking solutions on the market when you want a cloud-based solution that won't break the bank.
- Price: Super reasonable for a cloud-based offering.
- No ongoing license fees!: To me, this is the best part of it.
- Ease of deployment: You can literally deploy an entire network in minutes.
- Lots of choices for WiFi.
- VLANs: They can make these work more smoothly. Setup can be more intuitive.
- Cloud Key: These need to be stabilized; they lose their programming a little too easily.
- Stop selling the Gen-1 cloud key: No battery means you need an external power source or you must be onsite to power it off before updating.
- Portal can be modernized.
March 27, 2022
Reliable and cost effective Wireless solution
Ubiquiti Networks UniFi solution is a reliable cost-effective Wifi solution in the market. It has all the basic features required for a small to medium enterprise wireless network. It is also centrally managed via a software-based controller which can be installed on any compatible computer. we have been using this solution in one of our larger remote sites where the wireless coverage area and a number of users are large.
- Central management.
- Easy AP setup.
- Easy WLAN SSID setup.
- Wireless MAC Filtering.
- Local switching in case of controller failure.
- Multiple SSIDs.
- Good looking APs.
- Improvement in number of users support.
- Application traffic visibility.
- Increased antenna gain.
- Rogue AP detection and mitigation.
March 26, 2022
Good network suite for the price
We manage the infrastructure of a 4 story building where our headquarters is and needed a solution to provide guest internet access to the other companies that have offices in that building. We also have a camera system (CCTV) from Unifi in place to monitor all important areas of the building and make sure everything is safe. That is the use case for Ubiquiti Networks UniFi in our company.
- Provides wifi internet connection
- Allows multiple SSID management
- Allows access to connection statistics
- Firmware upgrades sometimes break the installation
- Connection issues are hard to diagnose
- Support seems to have poor knowledge
March 25, 2022
Take the Guess Work Out Of Networking
Like many organizations, I have a need for multiple networks. From staff, guest, to IoT. I needed a solution that would allow for streamlining deployment. Since I have multiple buildings to service, Ubiquiti allowed me to connect each building using fiber and I now can remotely manage, gain insights, and perform maintenance from my phone.
- Ubiquity's management app seems more effective versus using a laptop and browser for management.
- Updates are sent to all devices when I am ready.
- Ubiquity's WiFi coverage is enhanced and I can expand with Mesh.
- Ubiquiti's AR is problematic.
- It is difficult to purchase due to low or out of stock supplies.
- there is a different mindset into programming when coming from traditional systems.
March 25, 2022
Unifi is a cost effective solution
It is used for enterprise wireless, guest wireless and the backbone of the network. We use access points and switches. Unifi addresses is a cost effective solution that is enterprise grade with the giant price tag of other well known vendors. It is easy to manage and has not extra license costs for centralized management.
- Wireless
- UI
- Central Configuration Management
- Migrating Controllers
- Applying configs to multiple devices
- Reporting
July 23, 2021
Unifi offers great features at a better price point
Unifi is used as primary WiFi at multiple locations. We acquired a site that had Unifi and we liked it so much we implemented it at other locations. I am the primary administrator but I do have a backup. Unifi is easy to implement, configure, and use. We have multiple SSIDs configured so we can have member and corporate wireless connections.
- Mesh networking: Seamlessly traverse APs with no noticeable issues.
- Configuration: It's simple to configure or reconfigure an AP or gateway quickly.
- Mobile App: The Unifi app makes it easy to check on my sites, and to configure APs individually if necessary.
- Price point. Their goal was originally to disrupt the market. I think their prices speak to this.
- AP provisioning: any change requires the AP to go offline. This can be extremely disruptive.
- Metrics: While easy to find, they aren't easy to understand. The numbers are there and the graphs are pretty. But they are seemingly meaningless.
- Cloud keys: the original cloud keys were terrible. The new generation are much better. The old ones are out there. Avoid them.
- The LEDs on the APs always fade over the course of a year.
May 19, 2021
Bad Product - Even Worst Support
Score 1 out of 10
Vetted Review
Verified User
It's being used for office connectivity and remote connectivity, although the constant failures and lack of any support has made Ubiquiti devices unusable.
- Nothing
- I created an urgent ticket that was escalated to tier 2 and I have yet to receive a response from their support. Entire office is down, I've asked for help 2-3 times a day and no response from Ubiqiti. Worst support ever
- Their interface is straight garbage - even if it worked correctly, which it doesn't. It's the iPhone of firewalls - it assumes you don't know how to set anything up, so they don't give you advanced options. You have to click something like 14 times just to view VPN status - and there's something like 4 different admin panels for a single device yet no logic to what tools will be located in which admin panel.
- The hardware repeatedly freezes and has errors. Newest firmware, kept cool and dry - warranty is useless since support will never contact you back.
January 28, 2021
Ubiquiti Products deliver great performance for the price.
We use Ubiquiti [Networks UniFi] for all of our wireless devices. The performance is great and all of their devices are very configurable and easy to use.
- High speed
- Very scalable
- Easily Managed
- Secure management
- Management takes a little bit to get used to
- Not easy to setup a wireless bridge
- Technical support is slow for difficult issues.
We use Ubiquiti Networks UniFi products to power our Office Wi-Fi network. The enterprise access points offer excellent coverage, throughput and reliability in a small and attractive form factor that blends into an office environment easily. Our previous wireless setup was ad-hoc, spotty, and generally less than resilient during peak periods. The unaesthetic 'traditional router' looks meant that we were limited with placement, which further affected performance. The pricing is also affordable and has also led to several employees exploring the brand for their own personal use at home.
- Looks / Aesthetics - Blends well into a office / home environment
- Pricing is highly competitive
- No complaints with speed and resiliency
- Support could be improved (in our region anyway)
- Range is great, but not as great as some external-antenna products
- An industrial / rugged version would be nice
January 22, 2021
Enterprise solutions at consumer prices
Ubiquity, a U.S. company, is taking the lead in creating robust and easy-to-use wired and wireless networking hardware. Their hardware reminds me of Apple and their software aims to provide simple yet feature-full control and management points for even novices. Given the ease of deployment and affordability, we deployed several site-wide implementations with great success. As a solution, Ubiquiti Networks UniFi provides tight integration, low cost, and easy management for small to medium enterprises. The Ubiquiti Networks UniFi Access Points are especially robust and capable of supporting anywhere from 300 to 500+ clients, depending on model.
- Excellent management platform
- Mix of on-premises and cloud services
- No expensive recurring licensing model
- Robust hardware
- Customer support is chat and email; phone support reserved for contacts
- Firmware update releases are not very frequent
- Some enterprise features are missing in hardware branded "pro"
January 20, 2021
Best Point to Point Wireless Equipments
Score 7 out of 10
Vetted Review
Verified User
It's currently used in our organization for mostly point to point connectivity between two separate locations, we are using it for almost 2 years continuously. During usage we didn't observe major downtimes except for firmware updates, throughput is also acceptable and overall the devices well built and can withstand outdoor climate.
- Weather resistance.
- Consistent throughput.
- Low latency.
- GUI needs some improvements.
- Reporting.
- Logs.
January 19, 2021
A great mid-level solution at an entry-level price
We use Ubiquiti Networks UniFi for our public/open wireless network. Per contract, employees need to have access to the Internet for personal use while on breaks or off-hours, but this can create a security issue if it's tied to our internal network. So we use Ubiquiti Networks UniFi as a separate network, connected to its own ISP, for employees and clients and vendors who visit, without compromising security.
- Wireless connectivity
- Ease of management
- Easy setup
- Data reporting
- Price
- Filtering is not very robust
- Setting up any kind of routing can be difficult
- Other advanced networking features (e.g., VLANs) could be implemented better
- Ubiquiti Networks UniFi lacks any kind of real support outside of posting on their forums
January 18, 2021
We need UniFi in this day and age!
Ubiquiti Networks UniFi's strength is in its ease of deployment, use, mass management, restoration, price, and dashboard information. We use it for multiple client sites and manage it under one roof. The biggest issue it addresses is keeping hundreds of access points, switches, and controllers all doing their thing. It also is good at adjusting multiple access points automatically so they aren't stepping all over each other if a perfect site survey hasn't been done.
- Easy deployment
- Simple management
- Excellent dashboards
- Overall pleasant GUI
- Hardware released too early
- BGP not available
- All configuration recommended to be done via GUI
January 18, 2021
Lords of the WLAN.
We are using Ubiquity devices as an alternative network for our production area users. It installs very quickly, the management of this device is easy, and connectivity is smooth. Now our 60% WLAN is dependent on Ubiquity Networks. In our plant we were facing fiber damage issues in our plant. Because we're in the automobile sector we can't wait for laying new fiber. Therefore we made a quick decision and implemented the Ubiquity device in 40 minutes and restored our network in our warehouse to resume operations. Now we installed it in many location for network extension because its price is very reasonable.
- Smooth connectivity across long distance/range. It's amazing.
- We use this device in heavy metal movement area & found this device fulfills all required need (we are using Infor-LX & SAP, no issue at all).
- Price effective solution in long term.
- Troubleshooting is very easy. In the last 4 years only one or two times we faced minor issues, power jerks etc.
- Portal is not good.
- Issues in large scale organization (it can be used in small business or mono activities).
- Problem in VLAN environment.
December 15, 2020
Best price for value
We use Ubiquiti for two main areas:
- Networking in our branch offices
- Networking for our hosted servers
In our branch offices Ubiquiti permits a central management for our network equipment (router/firewalls, switches, wireless access points), while for our servers Ubiquiti permits to have a good 10Gbps managed network connectivity and in mean time containing costs for the equipments.
- Network Management with Ubiquiti Software
- Best value for money.
- Ease of management
- Some configurations can be made only from the command line
- Some access point models don't work without a controller
May 17, 2020
Ubiquiti Networks UniFi
Score 10 out of 10
Vetted Review
Verified User
We use Unifi equipment across our org and all of our clients. It is used to provide network connectivity to both wireless and wired clients in a variety of indoor/outdoor setups.
- Mesh Wifi
- High Density wifi
- Roaming between multiple APs
- Ease of configuration/deployment
- Customer support is lacking but we rarely need any support.
November 30, 2019
UniFi -- centrally managed network devices
We use UniFi network equipment at all of our two dozen locations. UniFi provides what they call a 'controller,' which acts as a central hub to which all of our network equipment reports. This means that from a single dashboard we can manage network equipment and settings across all of our locations. Features include offline device alerts (if an AP goes down, admins receive an email immediately), a dashboard to view usage across all sites, a central dashboard to adjust settings at individual sites, and the ability to restart devices and POE ports remotely from a web interface or phone app.
- Central dashboard: From a single web page or phone app, admins can monitor and adjust network devices and settings even when off-site.
- Central controller: No need to log into individual network devices, all UniFi devices report back to a single controller.
- Fair to low-cost equipment: UniFi hardware is very reasonably priced. It is much lower in terms of cost than most peers.
- $0 license for controller: The central controller (management interface) has no cost. This is without comparison as competing platforms charge large sums for monthly licensing.
- Supports any size network: Anything from a SOHO up to an enterprise with hundreds of separate physical locations across regions can be managed with a single UniFi controller allowing a single dashboard for the entire group of networks.
- Well supported hardware: Controller and device firmware frequently updated to add features and address industry-wide security changes.
- Learning curve: It takes some time and practice to grasp the concepts and implementation behind the UniFi controller and device adopt/provision approach. Bench testing with multiple demo sites is advisable before a real deployment.
- Fewer features than some competitors: The UniFi platform does not have all of the features that some competitors provide. UniFi charges $0 in licensing for the controller, but competitors charge large amounts of money for their controllers.
- Relatively limited hardware options: As compared with competitors, the UniFi hardware product line does not have as many options as some competitors. Depending on a location's needs, this could be limiting.
September 26, 2019
The best underrated and not advertised Wifi around
We are using the Unifi Software to control 18 access points and 8 network switches across our business. I am able to manage so much from the software and also remotely control things through their app. I have been recently replacing my APs with the AP AC Pro model because of the enhancements that come with AC. We moved away from independent APs a long time ago and have been able to setup Unifi easily and manage an ever-growing network across all departments. Soon we will be setting up some APs outside to help with our new phone system that will need Wi-Fi for between buildings.
- Free software for management of devices, no fee ever.
- Free tech support and live chat that actually is useful and it's built right into the console.
- Free app for smartphones to manage multiple sites and they keep making it better and better.
- Firmware updates and software updates actually fix things and some things you didn't realize were a problem they just make it better.
- Would like phone support, email and chat are free and I don't think they offer phone support.
- Visualization of wifi "reach" is unreliable and not accurate.
August 22, 2019
Big Features, Small Cost, Mediocre Support
We utilize Ubiquiti Networks UniFi across our entire organization - both in UniFi switches and UniFi access points. All of this is driven by a UniFi Cloud Key, which also provides our camera interface for UniFi Protect cameras from Ubiquiti.
Prior to this setup, we used a "hodgepodge" of networking equipment, ranging from Cisco, Dell, and Linksys technologies. However, we were looking for a solution that provided a single pane of glass into our environment in regards to networking and wanted to ensure our networking utilized a single manufacturer to avoid dealing with troubleshooting networking issues between different manufacturers. The other attractive point of Ubiquiti is its low total cost of ownership, but the high value in features for that low price point.
Prior to this setup, we used a "hodgepodge" of networking equipment, ranging from Cisco, Dell, and Linksys technologies. However, we were looking for a solution that provided a single pane of glass into our environment in regards to networking and wanted to ensure our networking utilized a single manufacturer to avoid dealing with troubleshooting networking issues between different manufacturers. The other attractive point of Ubiquiti is its low total cost of ownership, but the high value in features for that low price point.
- Highly intuitive configuration interface via the Cloud Key solution
- Low price for high-quality equipment
- Many networking solutions for a variety of networking scopes and needs
- Fast setup and deployment of new equipment and replacement devices
- Support - though they have gotten better in their offerings, it is incredibly hard through normal channels to reach direct support for their products. It's argued that this is what allows their cost to be lower on devices. The preferred method is to work with a reseller that can not only provide the material but the training and support for the product.
- Disjointed company direction - while I can only provide an example of a single time this has occurred, Ubiquiti has been guilty of selling a solution for a length of time, only to completely abandon the solution with no future plans to revive/re-invent it (mFi monitoring equipment)
- Hard to find resources - can be difficult to locate release notes of updates or to get a 'pulse' on what the company is working on or addressing - unless you subscribe and regularly monitor the community forums. A monthly email or regularly updated blog page would dramatically help with this.
Unifi is our go-to WiFi solution for our office and all of our client sites. It provides reliable, simple to configure and use, centrally managed WiFi with a variety of access points to suit many different needs, as well as switches, gateways, and IP camera systems.
- AP's are very affordable.
- Most of the AP's are highly reliable and can be used indoors or in covered outdoor spaces.
- Outdoor Mesh AP's with an external directional antenna can effectively cover outdoor spaces with dual band wifi better than much more expensive APs.
- Unifi Protect via the Cloud Key Gen2+ is probably the slickest, most affordable IP camera system on the market right now.
- Unifi controller is powerful yet simple to administrate.
- Remote management of entire networks through a single pane of glass is easy to accomplish with the Unifi controller.
- Cloud Key Gen2 solves problems with the first Cloud Key wiht a built-in battery backup.
- When you are "full stack" Unifi with wifi, network switches and gateways, the control you can wield over a network in just a few clicks and the amount of data you can glean from a quick glance in the controller is incredibly impressive. It makes an IT guy wish every product/service could be so tightly and well-integrated.
- Community support is excellent, Unifi staff monitors their official forums and responds to almost every thread.
- There are serious quality control issues with Unifi switches, specifically the 16 port PoE model. I am not sure if it's firmware or hardware or a mixture of both, but I can't bring myself to replace reliable Cisco Small Business switches with Unifi ones until these issues are ironed out.
- In the past, controller versions and AP firmwares were a crapshoot for reliability. Things have really picked up in the past year though, with rock-solid stability. Past issues still have me nervous every time I upgrade a controller or AP though.
- The switch from Unifi Video to Protect has been handled terribly, and is a PR nightmare. Which is a shame, because Protect is just such an unbelievably good product.
- Protect isn't available on any mid-range devices for supporting 20+ cameras. Right now, you have to use several CloudKey Gen2+, or pony up for the overpriced, poorly documented Unifi Application Server XG.
- Serious quality control issues with In-Wall Pro APs. I have several that restart erratically or crash when there is heavy traffic (wired or wireless).
- Support through official channels is just "ok."
- What did they do to the forums? Oh man, what a terrible upgrade.
My organization, a mid-sized, multi-campus church, decided to upgrade our network to an Ubiquiti Networks UniFi system, including the Ubiquiti Network UniFi software, multiple UniFi Access Points, and a UniFi Security Gateway Pro 4 with Cloud Key. The Ubiquiti system has allowed us to implement small organization networks at each campus, providing each location with a guest network for visitors plus a secured network for church staff, head volunteers, and essential equipment. The system also allows our head technology staff to manage the network remotely using a user friendly interface.
- User Friendly Interface for Network Management
- Wide Variety of Products to Extend UniFi System as needed
- Easy implementation
- More official support for varying configuration options (to assist beginners)
- Requires purchase of additional equipment to remotely management network (would like this feature automatically incorporated into USG)
- Without Cloud Key, network management can only be done from single computer
December 20, 2018
UniFi is great for small-to-medium networks!
We have a UniFi-managed 48 port POE switch and a handful of the UniFi access points. Everything is very easy to get set up and working. It allowed us to very quickly build out our WiFi network with only having to run one cable to each access point. The only drawback has been the need to run the controller on a server somewhere. They do have gateway devices you can buy now that will run the controller software or you can go the cloud-hosted route; however, our services are in-house and for security, everything needs to run here.
- Dead simple setup.
- Easy to update.
- Same features many of the other brands offer.
- Firmware quality. Some of the past firmwares have had annoying bugs (such as rebooting the switch when changing a single port's LAN settings).
- The controller software needing to be run on a server.
- Client history could be more than 5 days. It's running on a server, why is there a limit to this data?